Apna Scanner

Automating restaurant operations through QR technology

Apna Scanner is a SaaS-based solution that automates restaurant processes using QR technology. It optimizes staff workflows and enhances the dining experience by streamlining ordering, kitchen coordination, and management oversight.

Restaurants struggle with long wait times, order errors, and miscommunication. We built a holistic platform to automate ordering, improve staff coordination, and provide real-time management insights.

Our Approach: A QR-Based Automation System for Restaurants

We created an intuitive, QR-driven system connecting customers, waiters, kitchen staff, and management through dedicated portals. The result is faster service, fewer errors, and higher customer satisfaction.

• QR Code Integration for Menu Access

Customers scan a table QR to access a digital menu, view images and prices, customize orders, and place them directly from their phones.

• Order Flow Automation

Orders route instantly to the kitchen with a smart queue so chefs can prepare efficiently. Less lag, fewer errors.

• Multi-Portal System for Staff Coordination

Waiter Portal for table orders in real time, Kitchen Portal for precise prep details, and Management Portal for sales, menu, and inventory oversight.

• ERP & CRM Integration

Integrated ERP/CRM capabilities to manage orders, track customer data, analyze sales, and personalize service.

• Real-Time Sales & Menu Management

Track sales and inventory in real time. Update menu items, pricing, and promotions across locations instantly.

• Streamlined Feedback Loop

Customers rate their experience post‑meal, giving owners actionable insights to improve service quality.

Technologies Used

•Backend: Django, Python, Node.js
•Frontend: React.js, TailwindCSS
•Database: PostgreSQL, MongoDB
•Payment Gateway: Stripe, Razorpay
•Cloud Services: AWS, Google Cloud, S3 Bucket
•Automation: Celery, AI-Powered Bots
•Analytics: Google Analytics, Custom Dashboards
•Security: SSL Encryption, OAuth 2.0

Success and Impact

•Faster service delivery: Reduced wait times with streamlined order flow.
•Increased operational efficiency: Staff focus on service while the system manages orders and processing.
•Higher customer satisfaction: Real-time communication and interactive ordering.
•Increased sales: More frequent, higher-value orders through a seamless experience.
•Seamless management: Real-time monitoring of sales, behavior, and staff performance.

A Game-Changing Solution for the Restaurant Industry

By integrating QR automation, real-time tracking, and ERP/CRM, Apna Scanner helps restaurants improve operations, elevate customer satisfaction, and grow sales—showcasing Relish's ability to deliver impactful, goal-aligned solutions.

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